Frequently asked questions

What is a Claw Store?

It Is a store full of electronic claw machines that are played for entertainment purposes to try and win prizes. It's good old fashioned family fun bringing joy and smiles to everyone!

How does it work?

Firstly you have to purchase tokens, once purchased choose a machine with a prize that you would like to win. Play using your tokens, each machine is priced accordingly.
Using the joystick/buttons, maneuver the electronic claw to position it over the prize you are trying to grab. When ready press the button to send the claw down to grab the prize. If you are successful the prize will be dropped into the collection chute for you to take.

How much does it cost?

We have different pricing bundles that we offer, based on the number of tokens you'd like. Gameplay can vary, with machines ranging between 1 and 5 tokens per play. You can pay via card, cash and most digital currencies including Apple Pay and GPay.

Can you buy prizes?

Unfortunately we do not sell any prizes outside of winning them from playing the machines. This helps to keep claw stores exciting and fun and not turn it into a retail environment.

Can I upgrade my prizes?

YES, ABSOLUTELY!
We have a points system that allows you to trade in your smaller prizes for much larger prizes. When in store Just ask a friendly team member to explain exactly how this works.

How many attempts will it take for me to win?

There is no quick answer to this question as it depends on so many different factors. These include Skill, judgement and type of prize you are trying to win. Each machine is tested and adjusted on a difficulty scale according to the prize to make it fair and fun for you the customer!

How old do you have to be to play?

Our machines are for all ages! However we do ask for adult supervision at all times for children under the age of 11.

Do the prizes change?

We will always have the fan favorite branded plushes and toys but we constantly change and add products to keep up to date with the latest trends. Please feel free to let us know if there is something you would like to see in our stores.